Quality Philosophy in Cromos Pharma is driven by our goal to provide clients with the highest quality services and to exceed their expectations. This commitment is rooted in our corporate values and is essential to our continual growth and success. We maintain the highest quality standards via design and maintenance of Quality Management System, fully compliant with the international standards and regulatory requirements. All business processes in Cromos Pharma are defined, interconnected and designed in a way that allows us to provide our services by the most efficient means possible.
Cromos Pharma Quality Management System is designed and implemented at all levels and within all processes to assure the quality of all provided services and lets us control the quality level in a consistent manner.
Quality is assured and controlled via:
- full understanding and acceptance of Company’s mission, strategy, values and Quality policy by all employees;
- understanding by employees of the impact of their everyday performance on the overall quality of our services;
- fully documented Quality Management System;
- “learning culture” that offers employees continuous development via intensive training programs based on personal training plans and with the support of company’s electronic Learning Management System;
- internal audit activities covering all key quality processes that continuously bolster improvement of our services via regular analysis of the results of these audits;
- analysis of client’s satisfaction level via diligent collection of client’s feedback;
- effective cross-departmental communication flows;
- change control activities;
- risk assessment and mitigation activities;
- continuous analysis of Quality Management System performance by Management team and contribution of each employee to the continuous improvement.
Unrelenting commitment to quality is at the core of our company’s corporate culture.